Shipping & Returns
I know it seems like an age away, but due to the nature of the business, I need plenty of time to make and prepare your orders before Christmas. And, I’m going to be away from the 17-28th of December (my parents live in Europe so I’m off for a gorgeous little Christmas break there 🎄🎅🏻). As you know, everything is handmade to your measurements so products take 7-10 working days to be made plus postage which then takes a day or two more. So for that reason, Christmas cut off are as follows:
LATEST CHRISTMAS ORDER DATES GUARANTEED DELIVERY PRIOR TO CHRISTMAS:
UK ORDERS: 3RD OF DECEMBER
INTERNATIONAL & EUROPEAN ORDERS: 1ST OF DECEMBER
Any orders after these dates I cannot guarantee delivery in time for Christmas. I will obviously try my very best to extra last min orders out, but as you all know December is a super busy month for us all so I can't make any promises. Get your letters sent off to Santa ASAP ❤️❤️🎅🏻🎅🏻🎄🎄✨✨🎁🎁
General Shipping Info UK:
Everything I stock is designed, cut and made to order in Portsmouth, UK. This is a one women show - so when you place an order, I make it. For this reason products have a 7-10 day delivery period. This time period gives me enough time to physically make your product, then also allows the time it takes so post to you. If you need a product for a specific date, please get in touch before ordering via my contact page or email firstname.lastname@example.org and I'll try my very best to accommodate!
When your products have been made, they are sent using Royal Mail First Class Signed For services, so please make sure someone is at home to sign for your delivery. This service usually takes 1-2 working days. You will receive an email when your order has been despatched and you will be given a reference number that you can use to track your order on the Royal Mail website.
UK delivery costs £4.95
I can ship items anywhere in the world - the same wait period applies as for UK orders, however international shipping takes longer so you should expect to wait up to 17 working days for your order to arrive internationally.
International orders are sent using Royal Mail International Tracked & Signed service. When you order has been shipped you will receive an email to let you know and in that email will be a reference number that you can use to track the delivery.
International delivery costs £12.95
If you have any questions regarding your order, please feel free to drop me an email: email@example.com.
You can track your order using the reference number given in your despatch confirmation email here:
Due to the nature of my products being completely hand made to your order, I am unable to offer returns.
I do however offer totally free alteration services. If your order does not fit, send it back to me and I can alter it for you and have it sent back to you within 10 working days.
If you need an alteration, email me at firstname.lastname@example.org and I can make the relevant arrangements with you. Products must be returned in the exact condition you received them in or I will be unable to alter/make a new item for you.