Shipping & Returns

Everything I stock is designed, cut and made to order in the UK by myself & my production assistant Georgie.  This is a made to order magic kinda team - so when you place an order,  we make it. For this reason products have a 28 working day production period, but they're so worth the wait.

Please note babes, working days do not include weekends or bank holidays.

UK General Shipping Info 🇬🇧

£3 for small orders, £7.50 for regular orders

Store Pieces: 28 working days production 

If you need a product for a specific date, please get in touch before ordering via my contact page or email hello@bymegancrosby.com and I'll try my very best to accommodate!

DHL Express Delivery (Next Day)

Please make sure someone is home to sign for your delivery. Delivery usually takes 1 working day. You'll receive an email when your order has been dispatched with a reference to track your order on the DHL website. You will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (DHL ODD) ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time.

A small order is an order of an accessory - like a face mask, scrunchie or bandana.  Any orders under £30 will be charged at a small order and be posted with Royal Mail.  Any orders above £30 will be sent with DHL Express. 

International Orders 🌏

£13 for small orders, £25 for regular orders*

*The increase to £25 is due to COVID-19 postage fee increases.   We are so sorry for this increase - this is totally out of our control.

Store Pieces: 28 working days production 

If you need a product for a specific date, please get in touch before ordering via my contact page or email hello@bymegancrosby.com and I'll try my very best to accommodate!

DHL Express Delivery (1-6 days)

You should expect to wait up to 6 working days for your order to arrive internationally. You'll receive an email when your order has been dispatched with a reference to track your order on the DHL website.

*There may be potential delays due to COVID-19

BREXIT

Brexit is & has been a major pain in the butt, and tbh I have no idea who it's really benefitting... certainly not us.  That being said, we are still shipping to the EU.  We're doing our best to improve the situation regarding customs charges, but I can't guarantee that you will not be billed upon delivery.  BMC does not cover the costs of VAT/Duties or any other fee that might be incurred with a delivery from us to the EU.  I'm working with our couriers to improve the situation ASAP.

Returns

We don’t do returns babe, as all products are made totally to order and specific to you. If we’ve made an error (it rarely happens tbh but best to cover ourselves), we offer free alterations. Let me know within 14 days of receiving your order if there’s a problem by emailing megan@bymegancrosby.com.

If you’ve mixed up your measurements and your order doesn't fit because you got the numbers wrong, don’t worry. We can still fix it, but you will be charged for alterations.

Products must be returned in the exact condition you received them in. So keep those tags on honeys.

Bespoke orders

Production and delivery times will vary when ordering a bespoke piece from By Megan Crosby.

I'll get in touch to discuss production and delivery times to make sure you know when you'll have your bespoke piece. Order yours here!

Alteration service

Alterations will be charged at £15p/h and are usually completed within two weeks, once we received your order back. You’ll have to cover shipping costs, and we recommend using Royal Mail (£4.95 UK, £15 international) or DHL (£7.50 UK, £25 International).

In order to avoid needing an alteration, please make sure you submit the correct measurements when ordering! Check out our How To Measure guide if you’re unsure gorge.

Track your parcel: https://mydhl.express.dhl/gb/en/tracking.html

Have your reference to hand from your dispatch confirmation to track your item.