FAQs & Customer Service
If you’ve got a query, you’re in the right place babe. I promise the answer to your question is here, just scroll down to find the right section and you’ll be sorted.
If you still need help after reading this entire page, please email firstname.lastname@example.org and wait 72 hours for my team to respond.
You can order my pieces in *ANY* custom size you want by leaving your measurements in the form on the product page. If you're ordering multiple items, you only need to submit them once for each item type :)
Not sure what size you are? Check out my size guide gorge
Never measured yourself before? This step-by-step makes it easy
Already ordered but forgot to add your measurements? No probs, pop them here
If you want to track your order, you can view it here.
If you're wondering when your order will arrive, don’t forget it could take up to 28 working days for us to create UK orders. Plus 1 days for DHL o get it to you. International orders can take up to 6 days.
These times are subject to change though, so always check the homepage for the most up to date info.
By Megan Crosby pieces wanna be in your wardrobe forever, so take good care of them by washing gently at 30 with similar colours, air drying flat and ironing on a medium heat.
No tumble drying or bleaching please babe.
Washing instruction can vary per garment, but will always be stated on the product listing. Alternatively, just check ya care label, gorg.
Nearly every By Megan Crosby piece is made to order by me and my team of six, using remnant, deadstock and digitally printed organic fabrics.
(The only items we don’t make by hand are the Luna collection). You can find out more info on how we’re eco friendly by reading my sustainability pledge
If you’d like to give the gift of planet friendly fashion to someone you love, you can now order By Megan Crosby gift cards.
Been given a gift card? Lucky you! To use it, just add your items to your basket and then redeem the gift card amount at checkout.
Shipping & Returns
Head to my shipping page for info on delivery times, overseas fees, refunds and alterations.
Follow my size guide, or leave your measurements when you order to get your garment made to fit perfectly. If you still need to send me your measurements, you can fill them out here.
To order your By Megan Crosby pieces to a custom size, leave your measurements in the form on the product page. If you're ordering multiple items, you will only need to submit these once for each item type.
If you forget, or are not sure, you'll receive a link to submit them in your order confirmation email or you can head to the custom size form here. Please avoid DM-ing me on Instagram with this information, as I am likely to miss your message there.
Head to the gorgeous How to Measure Yourself page.
Yes! Just select Custom Size on listings, and leave your measurements in the form. You can send your measurements after payment, via the link in your order confirmation email, or add them on the Custom Size page. Don't forget your order number! I can make up to any size.
Unfortunately I am unable to accept returns. All items are made totally to order for you. If you don't order an item, it doesn't get made. Therefore I am unable to accept returns. However, if an item doesn't fit, I am always more than happy to offer alterations - read more on my Shipping & Returns page.
Orders take 28 working days to be made then for UK orders, an additional 2 working days to be delivered. International orders can take up to 21 working days to be delivered, dependent on your country. Feel free to email if you have any questions regarding your country's delivery time.
As everything is made to order, next day delivery is not an option for products on the website.
However, I regularly do sample sales on Instagram and will soon be offering one off, pre-made items, so if ordered before 11am, those items are eligible for next day delivery (Instagram only).
If you email me with a request for an item for a certain date, I can do my best to make sure that I can deliver on time for you. Please always message me if it's within the 14 day wait period, so I can confirm if it's possible.
Yes! I regularly make bespoke outfits for my customers. Head to the Bespoke Order page and submit your item description.
All By Megan Crosby pieces are totally made to order by me in the UK. My studio is in Portsmouth. The only item I don't make myself are my Luna t-shirts. Read more about this here.
All fabrics for my collections have been sourced in the UK. The collection is made up of a mixture of fabrics that have been digitally printed using my designs, remnant fabrics, deadstock and organic cottons.
The digitally printed fabrics have been printed to order (so very small quantities) and printed using eco friendly inks & dyes, meaning no water waste. The designs have been printed on to Organic Cotton Poplin & Jersey.
Organic fabric and organic textiles are grown and harvested in controlled areas with no chemicals, herbicides or pesticides used to enhance their growth. To help them grow, natural fertilisers are used, and the soil and water are carefully monitored throughout the growing process.
There are several organic trade associations worldwide who monitor and clarify whether the fibre can be certified as “organic.” Generally, a fabric can be called organic providing 95% of the material contains the organic fibre.
Organic textiles, such as organic cotton fabric, are growing ever more popular, thanks to their eco-friendly properties and their sustainability.
All pieces are designed and made to very high standards meaning they should last a long time. In order to help them do this, make sure to wash on a gentle cycle at 30 degrees. Do not tumble dry - whilst damp, re-shape. Iron on medium, depending on fabrication.
Yes! Our last opening of the year is Friday 27th of November at 6pm GMT. All orders placed before and on the 27th, will arrive with you in time for Christmas. Any items ordered after that (smaller items only eg face masks, scrunchies etc), will be guaranteed to arrive before Christmas if ordered by December 18th. See our Shipping & Returns page for more info on Christmas delivery times.
If you're new, BMC might seem a little confusing! Unfortunately, you can't just come onto the site and shop whenever. As we are a totally made to order brand, it means that we have limited capacity on orders. So, we can only have so much work on at a time. For this reason, we do openings & launches every month or so. I usually will have our next opening date on the websites header, or I'll post about it on Instagram, or in the By Megan Crosby newsletter. So stay up to date to know when we next open! When we're closed, everything will be marked as sold out :)