FAQs & Customer Service
If you’ve got a query, you’re in the right place babe. I promise the answer to your question is here, just scroll down to find the right section and you’ll be sorted.
If you still need help after reading this entire page, please email firstname.lastname@example.org and wait 12 hours for my team to respond.
You can order my pieces in *ANY* custom size you want by leaving your measurements in the form on the product page. If you're ordering multiple items, you only need to submit them once for each item type :)
Not sure what size you are? Check out my size guide gorge
Never measured yourself before? This step-by-step makes it easy
Already ordered but forgot to add your measurements? No probs, pop them here
If you want to track your order, you can view it here.
If you're wondering when your order will arrive, don’t forget it could take up to 28 working days for us to create UK orders. Plus 1 days for DHL to get it to you. International orders can take up to 6 days.
These times are subject to change though, so always check the homepage for the most up to date info.
By Megan Crosby pieces wanna be in your wardrobe forever, so take good care of them by washing gently at 30 with similar colours, air drying flat and ironing on a medium heat.
No tumble drying or bleaching please babe.
Washing instruction can vary per garment, but will always be stated on the product listing. Alternatively, just check ya care label, gorg.
Nearly every By Megan Crosby piece is made to order by me and my team of six, using remnant, deadstock and digitally printed organic fabrics.
(The only items we don’t make by hand are the Luna collection). You can find out more info on how we’re eco friendly by reading my sustainability pledge
If you’d like to give the gift of planet friendly fashion to someone you love, you can now order By Megan Crosby gift cards.
Been given a gift card? Lucky you! To use it, just add your items to your basket and then redeem the gift card amount at checkout.
Shipping & Returns
Head to my shipping page for info on delivery times, overseas fees, refunds and alterations.