FAQs & Customer Service


If you’ve got a query, you’re in the right place babe. I promise the answer to your question is here, just scroll down to find the right section and you’ll be sorted.

If you still need help after reading this entire page, please email heybabes@bymegancrosby.com and wait 72 hours for my team to respond.


Sizing

You can order my pieces in *ANY* custom size you want by leaving your measurements in the form on the product page. If you're ordering multiple items, you only need to submit them once for each item type :)

Not sure what size you are? Check out my size guide gorge

Never measured yourself before? This step-by-step makes it easy

Already ordered but forgot to add your measurements? No probs, pop them here

Order Queries

If you want to track your order, you can view it here.

If you're wondering when your order will arrive, don’t forget it could take up to 28 working days for us to create UK orders. Plus 2 days for Royal Mail to get it to you. International orders can take up to 14 days.

These times are subject to change though, so always check the homepage for the most up to date info.

Garment Care

By Megan Crosby pieces wanna be in your wardrobe forever, so take good care of them by washing gently at 30 with similar colours, air drying flat and ironing on a medium heat.

No tumble drying or bleaching please babe.

Washing instruction can vary per garment, but will always be stated on the product listing.  Alternatively, just check ya care label, gorg. 

Sustainability 

Nearly every By Megan Crosby piece is made to order by me and my team of six, using remnant, deadstock and digitally printed organic fabrics.
(The only items we don’t make by hand are the Luna collection). You can find out more info on how we’re eco friendly by reading my sustainability pledge 

Gift Card

If you’d like to give the gift of planet friendly fashion to someone you love, you can now order By Megan Crosby gift cards.

Been given a gift card? Lucky you! To use it, just add your items to your basket and then redeem the gift card amount at checkout.

Careers

I’m not looking to expand my team right now honey, but when I do I’ll put all the deets on my careers page 

Bespoke Orders 

I would love to make something totally custom for you! If you want something truly one-of-a-kind, you can find more information here

Shipping & Returns 

Head to my shipping page for info on delivery times, overseas fees, refunds and alterations.

Follow my size guide, or leave your measurements when you order to get your garment made to fit perfectly. If you still need to send me your measurements, you can fill them out here.

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